FAQ

Answers to Common Questions

Straightforward, trust-first answers for compliance-focused firms.

Can Metadock access my client documents?

No. Access is restricted by firm roles, and every access event is logged.

Where is my data stored?

All data is hosted in India (Mumbai region on Google Cloud Platform). We do not transfer data across borders.

Is WhatsApp integration secure?

Yes. Messages are logged with delivery status, and documents are never shared publicly. Links are signed and access is tracked.

What happens if a client uploads the wrong documents?

Firm owners and employees can request re-uploads while retaining the audit trail of previous versions.

Can clients upload without logging in?

Yes. Secure magic links allow clients to upload specific documents without creating an account.

Is Metadock compliant with Indian laws?

Metadock aligns with IT Act, 2000 requirements and keeps data residency strictly in India.

Can I export my data?

Yes. Data ownership remains with the firm, and export options are available on request.

What happens if I stop using Metadock?

We will help you retrieve your data. Access and retention are handled per your plan and compliance needs.